Custom AI Solution for ERP Order Processing

Instead of suggesting a complete system overhaul, we developed a lean AI-powered automation solution that seamlessly integrated into their existing processes. The solution:

1. Automatically extracts relevant data from incoming emails and PDF documents
2. Intelligently maps the information to existing customer and product master data
3. Automatically creates orders through direct integration with the ERP system (NetSuite)

Our technical implementation combined generative AI with rule-based logic – ensuring maximum accuracy while maintaining flexibility across various order formats. The Impact: Significant Improvements Without a System Overhaul

The results were immediately noticeable:

1. Processing time was reduced from several hours to just a few minutes
2. Data entry errors dropped significantly
3. Order handling became faster by eliminating manual bottlenecks
4. Employees were freed up to focus on higher-value tasks
5. And the best part: the solution was ready for use as a proof of concept in a very short time and could be further developed based on real-world feedback.
   

Why This Matters for SMEs

Many medium-sized eCommerce businesses face similar challenges:

1. Growing order volumes with limited personnel
2. High demands for speed and data accuracy
3. ERP systems like NetSuite must be reliably integrated
4. Increasing competition from larger, more automated companies

This case study proves: AI automation isn’t a luxury reserved for large corporations. SMEs can also achieve quick, tangible ROI through targeted and customizable solutions. How to Successfully Begin Your AI Automation Journey

Successful AI projects follow a clear path:

1. Start with a well-defined, specific process pain point
2. Focus on measurable business outcomes, not tech for its own sake
3. Begin with a proof of concept before scaling
4. Continuously improve based on real team feedback

Conclusion: AI doesn’t have to be expensive or complex. With a practical focus and a clear use case like order processing, businesses can unlock significant efficiency gains with manageable effort.

Want to learn how a custom AI solution can optimize your ERP processes? Let’s talk – we’ll analyze your challenges and develop a focused, practical approach that fits your business.